FAQ

Need help? Read the Frequently Asked Questions below or  contact us via email >> click here.

Heels Down Magazine is available and downloadable on iTunes and Google Play with a US $3,99 monthly subscription. Your subscription will auto-renew automatically unless you turn off the auto-renew feature or cancel the subscription 24 hours before the end of the period. No cancellation of the current subscription is allowed during the active subscription period. Single issues are US $4.99.

For information on how to download, billing etc, view iTunes support or Google Play support.

FAQs

My app keeps crashing when I try to read a new issue…

This tends to be an issue because there is not enough room on your device.

For iOS devices:

Make sure your Heels Down Magazine app is updated along with your device.

Remove any magazine issues you are not reading (you can always download them again later).

Make sure you do not have any unnecessary items taking up room (usually in your email trash, photo trash or even your sent box).

For Android devices:

Same as above.

Go to Settings > Application manager > Heels Down Magazine > Clear data and clear cache.

It is after the first of the month and the newest issue is not showing in my app…

Please make sure you have enough room on your device and follow the steps above.

If you know you have enough room please uninstall and then reinstall the app.

It is taking an extremely long time for the new issue to download…

This means the magazine is packed with awesome content. You may want to connect to wifi in order to download.

There may also be an issue that we do not know about so please email us so we can look into the problem.

Issues are available with a US $3.99/monthly subscription (or US $4.99 individually).

How do I subscribe?

On iTunes: Go to the App Store and download the Heels Down Magazine App. Click on subscribe & enter your password and voilà, you will start receiving the magazine issues in the app.

On Google Play: Go to Google Play and download the Heels Down App. Find the App on your device, click on Issues, click subscribe, enter your password and you will start receiving the magazine issues in the app every month.

How do I unsubscribe?

On iTunes:

To end your subscription, just follow these steps:

1. Go into the Settings app on your iPad or iPhone
2. Tap the Store button in the left column, and then your Apple ID email address.
3. Click on View Apple ID and enter your password.
4. Under the Subscriptions section, tap “Manage”
5. Tap on the magazine you would like to unsubscribe from.
6. Switch the Auto-Renewal from ON to OFF

By doing this, your subscription will no longer auto-renew and you won’t be charged again. Please note that iTunes does not offer refunds for subscriptions.

On Google Play:

After subscribing to an item through Newsstand, you are billed automatically until you cancel your subscription. The credit card you originally used to make your purchase will be charged for your subscription.

You can cancel your subscription at any point, meaning your subscription will not renew at the end of its current term. If you cancel your subscription, no additional charges will be made. You will maintain access to the content received while your subscription was active.

  1. Open the Google Play Store app Google Play Store.
  2. Search for a title and select the title in your search results.
  3. Select Cancel.

Note: Canceling a subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be prorated based on cancellation date.