Support

Need help? Contact us via email >> click here.

Heels Down Magazine is available and downloadable on iTunes and Google Play with a US $3,99 monthly subscription. Your subscription will auto-renew automatically unless you turn off the auto-renew feature or cancel the subscription 24 hours before the end of the period. No cancellation of the current subscription is allowed during the active subscription period. Single issues are US $4.99.

For information on how to download, billing etc, view iTunes support or Google Play support.

FAQs

My app keeps crashing when I try to read a new issue…

This tends to be an issue because there is not enough room on your device.

For iOS devices:

Make sure your Heels Down Magazine app is updated along with your device.

Remove any magazine issues you are not reading (you can always download them again later).

Make sure you do not have any unnecessary items taking up room (usually in your email trash, photo trash or even your sent box).

For Android devices:

Same as above.

Go to Settings > Application manager > Heels Down Magazine > Clear data and clear cache.

It is after the first of the month and the newest issue is not showing in my app…

Please make sure you have enough room on your device and follow the steps above.

If you know you have enough room please uninstall and then reinstall the app.

It is taking an extremely long time for the new issue to download…

This means the magazine is packed with awesome content. You may want to connect to wifi in order to download.

There may also be an issue that we do not know about so please contact us so we can look into the problem.

If you have any questions, you can reach us by email.

Heels Down Media
4180 ave de Courtrai, Suite 388
Montreal, Quebec
H3S 1C3
Canada